Refund Policy
All course purchases are final. Refunds are only available under the conditions set out in this Policy.
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NORDIC WALKING ASSOCIATION OF NORTH AMERICA Nordic Walking Academy — NWANA LMS Refund Policy Document type: Other Policy — Mandatory | Version: 2.0 | Effective date: 03/26/2026 |
1. General Rule
All course purchases are final. Refunds are only available under the conditions set out in this Policy.
2. Refund Eligibility
Refund eligibility is determined by two factors: the number of days since purchase and the percentage of course content accessed.
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Full refund |
Request submitted within 7 calendar days of purchase AND less than 20% of course content accessed. |
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Partial refund — 50% |
Request submitted between 8 and 14 calendar days of purchase AND less than 50% of course content accessed. |
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No refund |
Request submitted after 14 calendar days of purchase, OR more than 50% of course content accessed, whichever comes first. |
No refund will be issued after a certificate has been issued for the relevant course.
3. Technical Issues and Duplicate Payments
If you experience a technical issue that prevented you from accessing course content, or if you were charged more than once for the same course, please contact support@nwana.org. These cases are reviewed individually and are not subject to the time or access limits above.
4. How to Request a Refund
Refund requests must be submitted in writing to billing@nwana.org with the following information:
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Your full name and registered email address;
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Order reference number;
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Name of the course;
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Reason for the request.
NWANA will respond within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.
5. NWANA's Right to Review
NWANA reserves the right to deny refund requests in cases of suspected abuse, repeated refund requests, or violation of the Terms of Use.
6. Contact
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Refund requests |
billing@nwana.org |
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Technical issues |
support@nwana.org |